REPORT TO: SVP, Chief Human Resources Officer 

DEPARTMENT: Human Resources

Salary Range: $71,958.00 To 119,931.00 Annually

LOCATION: Norwich, CT *Not Remote*

Position Summary: Manages the design, development, delivery, and facilitation of Bank-wide training and development programs to align with the strategic business objectives. Collaborates with Human Resources and business line partners to analyze and understand training needs and recommends and deploys effective solutions to support business goals. Establishes career path planning, succession planning and development opportunities for staff. Stays current on trends in adult learning and maintains high quality standards in design and development for all methods of program delivery. Evaluates effectiveness of training programs through performance metrics and evaluations.

Functions: 

• Manages the design, development, delivery, and evaluation of Bank-wide and department/function-specific training programs throughout the organization.
  • Consults with department managers to conduct needs assessments and develop new or modify existing training programs or other interventions to meet the needs of the organization.
  • Evaluates effectiveness of training programs and makes modifications to improve effectiveness.
  • Develops training materials and evaluation guidelines.
• Provides general consultation to management to identify/provide strategic training solutions to meet business needs.
  • Assists with the development, testing, tracking, and documentation of problems and recommends solutions.
  • Leads efforts to support and design developmental programs that cultivate, engage, and develop talent at all levels to ultimately contribute to a strong talent pipeline.
  • Acts as project manager on critical training initiatives.
• Manages, fosters, and seeks out training vendor/outsourcing/consultant opportunities.
  • Evaluates effectiveness of vendor-managed programs and renews, expands, modifies, and manages third party relationships as appropriate.
• Responsible for reporting and tracking of training delivered and for training attendance by all employees. Ensures training, and training record-keeping, supports the regulatory requirements and meets the Bank’s compliance/audit needs.
• Benchmarks industry to ensure that best practices in education and training are promoted in the Bank.
  • Coaches and educates staff in various training methods and practices.
• May participates as a member of a variety of in-house committees/projects to provide insight regarding training impacts.
  • Advises committees of training capabilities and availability.
  • Manages the development of new or revised training programs.
• Coordinates, processes, and maintains records for employee educational programs, such as CFT, Tuition Reimbursement, CT School of Finance and Management, and other professional development programs.
• Participates in the budget process as directed and ensures adherence to budget.
• Serves as liaison for other educational partnerships with local schools.
• Participates in civic activities to promote growth and development of the community and a positive image for the Bank, including the promotion and delivery of financial literacy programs under the umbrella of Dime Academy.
• Under direction of the SVP, CHRO, develops policies and procedures for the department ensuring efficient processing of work and conformance with Bank policies and regulatory requirements.
• Participates in and performs additional duties as required

Knowledge, Skills, Requirements:

• 4-year degree or the equivalent combination of education and work experience required.
• Three or more years of adult education/training experience.
• 2-3 of Retail Banking experience required.
• Expert facilitation, public speaking, and presentation skills are required.
• Demonstrated ability to develop and modify training programs in support of business objectives
• In depth knowledge of training practices and principles of adult learning theory
• Excellent leadership and general supervisory skills
• Strong Project management skills, organizational skills, and ability to work independently
• Excellent written and verbal communications skills
• Computer literacy and proficiency in Microsoft applications is required.

Physical Demands and Condition Requirements:

• General office environment.

Equipment Used:

• General office equipment, i.e., calculator, photocopier, etc.
• Computer

ADA: The employer will make reasonable accommodations in compliance with the Americans with
Disabilities Act of 1990.