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Mystic Hospitality Lab- Running a Modern Hospitality Organization- Use Tech and Teamwork to Amplify Performance

May 12, 2026 9:00 AM - 10:30 AM (EDT)

Description

Who it’s for: Owners, GMs/AGMs, Chefs, Bar & Kitchen Managers, and emerging hospitality leaders across restaurants, hotels, venues, and inns.

Pricing:

Chamber Members: 1st Session Free; Session 2 to 5, $99 Each; All 5 Session Bundle $350

Non Members: 1st Session Free; Sessions 2 to 5, $150 Each; All 5 Sessions Early Bird $395

Full 5 Course Bundle:

1^st Course (COMPLIMENTARY SESSION):

Feature Promotion: Free Session – “Menu Engineering for Profitability”

Topic: Menu Engineering Masterclass – Boost Margins Without Sacrificing Guest Experience
Date: September 30, 2025,

Time: 9:00 AM – 10:30 AM
Location: Chelsea Groton, Community Meeting Space, 904 Pequannock Rd, Groton, CT 06340

Topics Covered:

Introduction to contribution margin vs. food cost
How to categorize menu items (stars, plow-horses, puzzles, dogs)
Pricing strategies that reflect brand and guest expectations
Quick menu audits and hands-on case study
- Bring a copy of your menu!

2^nd Course:

People Leadership That Actually Works - Lead the operation, not just the shift

Topic: Profit Power - Controlling Costs & Driving Revenue - Turn operations into a profit engine

Thursday November 7^th 9am-10:30am

Location: Chelsea Groton, Community Meeting Space, 904 Pequannock Rd, Groton, CT 06340

Topics Covered:

- Clarity, cadence, and culture on every shift
- Leading under pressure: setting tone & expectations
- Building high-performance teams: recognition, growth plans (Gen Z & beyond)
- Real-time coaching, micro-training, and accountability without micromanaging

3^rd Course:

Topic: Profit Power - Controlling Costs & Driving Revenue - Turn operations into a profit engine

January 15, 2026
Time: 9:00 AM – 10:30 AM
Location: Chelsea Groton, Community Meeting Space, 904 Pequannock Rd, Groton, CT 06340

Topics Covered:

- Food & labor: the metrics that matter (and how to read them daily)
- Contribution margin thinking in the real world
- Advanced menu engineering for margin, not just sales
- Smarter purchasing: forecasting, pars, and vendor strategy that goes beyond price

4^th Course:

Guest Experience as a Strategic Advantage - Design moments that create loyalty—and great reviews

March 3, 2026
Time: 9:00 AM – 10:30 AM

Location: Chelsea Groton, Community Meeting Space, 904 Pequannock Rd, Groton, CT 06340

Topics Covered:

Mapping the guest journey (parking lot to payment); aligning FOH & BOH to one mission
Service standards vs. emotional connection; storytelling & memory anchors
De-escalation and recovery plans before problems go public
Professional, purposeful responses to online reviews

5^th Course:

Running a Modern Hospitality Operation - Use tech and teamwork to amplify performance

May 12, 2026
Time: 9:00 AM – 10:30 AM

Location: Chelsea Groton, Community Meeting Space, 904 Pequannock Rd, Groton, CT 06340

Topics Covered:

Practical, human-centered uses of data and AI in hospitality
What to review daily/weekly/monthly (signal over noise)
Marketing from the inside out: every manager as a brand ambassador
Collaborations, community events, and loyalty flywheels that actually stick

Bundle & Registration Notes

Full 5-Course Bundle: transfer seats across team members with one-week notice (email updates to the organizer).
Chamber member and standard pricing options are available, with break-even math transparent for partners.

Facilitators

Brian P. Connors, M.S., CHE, CSW — Principal Managing Partner, Connors Davis Hospitality; Managing Partner, Accelerating Leaders; Faculty, Salve Regina University. (Recognized among the “Most Influential Educators in Global Hospitality”; extensive consulting across cruise, hotels, and restaurants.)

Dr. Melissa “Missy” Varao — Director & Chair, Department of Business & Economics, Salve Regina University; CPCE; event & tourism expert; board roles with RIHEF, Greater Newport Chamber (Vice Chair), and Discover Newport.

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Mystic Hospitality Lab- Running a Modern Hospitality Organization- Use Tech and Teamwork to Amplify Performance

May 12, 2026 9:00 AM - 10:30 AM (EDT)

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Mystic Hospitality Lab- Running a Modern Hospitality Organization- Use Tech and Teamwork to Amplify Performance

May 12, 2026 9:00 AM - 10:30 AM (EDT)

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